If you’re in Germany and want to order FamilyTreeDNA (FTDNA) testing or contact the company, you can do so directly with their international-serving headquarters in the United States — FTDNA doesn’t have a separate German office. Here’s how to get in touch and arrange testing from Germany:
📞 Phone
- Customer Service: +1 713-868-1438 (US number, available Mon–Fri 9 AM – 5 PM Central Time). This is the main number for questions about ordering kits, shipping internationally, or customer support.
📝 Online Contact
- Support / Contact Form: Use the “Contact Us” or support form on the FamilyTreeDNA website to submit a request. This is often the best way to get a reply tailored to your question, and it’s regularly monitored by staff.
👉 Go to: https://www.familytreedna.com/contact
💬 Live Chat
- FTDNA also offers a live chat feature on their site (orange box usually at bottom-left) that’s available 24/7 for general questions about tests and shipping.
📦 Shipping & Ordering from Germany
- You can order an FTDNA test kit online and have it shipped to Germany; the company ships kits internationally (typically by DHL). International customers must usually pay return postage themselves.
- When you order, you’ll provide your German address for delivery and then mail your collected sample back to their lab in the US.
Participation with Our Y-DNA Projects
- Riehle.Net and other participants in our related Y-DNA projects at Family Tree DNA are anxious to work with you on testing and analyzing Y-DNA.
- We can and do provide financial support where the cost of testing is difficult for a prospective tester so please let us know if this is an issue.
- We typically recommend you start with the Y-111 test and with those results we can consider the appropriateness of an upgrade (no further testing or mailing necessary for upgrades).
- We encourage you to participate in our Y-DNA projects at Family Tree DNA. Once you are connected with Family Tree DNA you will be able to access these project links:
- E-BY165986: An E-V13 Migration from the Balkans to Swabia
- Riehle of Germanic Europe